All returns must be reported to us within 48 hours of receipt of order and returned  within 14 days of receipt of order.  All returns must be cleared with our Customer Service Department. Items returned for reasons other than our company error will accrue a 20% re-stocking fee, with the amount of the 20% charge subtracted from the credit issued to the client. Returned items must be received by our shipping department in a condition that allows for their resale. The cost of returning items that are not due to company error will be the responsibility of the customer to pay.  Returns occuring due to company error will be fully credited plus any cost accrued by the client to return the product to us. This amount will be credited to the clients credit card. The correct product will then be shipped at no further shipping charge to the client. Any cancelled orders will be charged a 5% restock fee on the product ordered.  This fee will be deducted from the credit given for the cancellation of the order.